Your Confidentiality
At Psycholoog.ai, we prioritize protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide while using our AI therapist chatbot.
Data Collection
We collect data for the purposes of providing and improving our services. The types of data we collect include:
- Registration Information:
- When you register, we collect your email address, username, and any other information you voluntarily provide.
- A link is maintained between your email address and your unique user number to facilitate account management and ensure proper access.
- Chat Data:
- Conversations are stored to improve our AI and may be used for research purposes in an anonymized format.
- Conversations are processed by OpenAI’s ChatGPT system, which acts as a third-party processor.
- IP Addresses:
- For guest users and registered users, IP addresses are logged and stored along with chat data for security, monitoring, and improvement purposes.
- Payment Information:
- If you purchase credits, we may collect necessary payment details, handled securely via a third-party payment processor.
Data Usage
The data we collect is used for the following purposes:
- Providing and maintaining our services.
- Enhancing and personalizing user experience.
- Analyzing usage patterns to improve the AI.
- Conducting anonymized research on chat data.
- Monitoring for security and detecting misuse.
Data Retention
- Registration and account data:
- Upon deletion of an account, personal registration data (such as email addresses) will be removed from our active databases.
- Chat data:
- Chats, including associated user numbers and IP addresses, will remain stored for technical and operational purposes, such as AI improvement or research.
- This data is not linked to identifiable personal information after account deletion.
- Temporary logs:
- Logs of IP addresses for guest users are retained for a limited time for security and technical purposes and periodically reviewed or anonymized.
- The retention period for chat data is currently indefinite but will be periodically re-evaluated to ensure compliance with privacy regulations.
Access to Data
- To protect user privacy and ensure the anonymity of conversations, users cannot retrieve or request access to stored chat data.
- A link between user number and email address exists for account management but does not allow access to chat data.
Data Security
We implement various security measures, including SSL/TLS encryption, to protect your data during transmission. However, stored data, such as chat logs and user information, is not encrypted at rest. To mitigate risks, we enforce:
- Strict access controls, ensuring only authorized personnel can access stored data.
- Regular reviews of our security practices to identify and address potential vulnerabilities.
- Secure server configurations to prevent unauthorized access.
While these measures reduce the risk of data breaches, we cannot guarantee absolute security.
Third-Party Services
We utilize third-party services, including OpenAI’s ChatGPT system, to process conversations. These services are contractually obligated to handle your data securely and in compliance with privacy laws.
User Rights
Under the General Data Protection Regulation (GDPR), users typically have rights to access, correct, or delete their data. However:
- Chat data remains stored for operational purposes and cannot be accessed or retrieved by users.
- Users may request the deletion of their registration data (email address, user number, etc.) by contacting us.
To exercise other rights under the GDPR, please contact us using the contact form on our website at:
https://psycholoog.ai/contact.
Cookies
We do not use cookies or similar technologies on our website. All interactions with our services are conducted without tracking or storing user preferences through cookies.
Children’s Information
We do not knowingly collect personal information from children under 13. If you believe your child has provided such information, please contact us immediately, and we will promptly delete it.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via the contact form on our website at:
https://psycholoog.ai/contact.
We aim to respond to all inquiries within 5 business days.